The functionality made available through the API is extensive, and there are complex parts to it, but most Slack integrations for SaaS will likely only need to send messages. Technical aspects of a Slack integrationįrom a technical perspective, Slack offers a fairly conventional HTTP REST API, which will be straightforward to understand for developers who deal with web systems. In this post, we offer details for developers who are planning to build a Slack integration for their product. Many organizations don’t quite know what to expect when building an integration for sending messages from their SaaS product to a Slack channel or a direct message. Here’s another example of a Slack integration from Salesforce: Here’s an example of a Slack message coming from GitHub’s Slack integration: The resulting integration will allow your application to send Slack messages with helpful information to a Slack channel or a direct message thread.
#SLACK STATUS EXAMPLES SOFTWARE#
To be able to send messages in Slack, a software system must integrate with Slack’s API. Slack is less suited for notifications outside of a work context or out of working hours. Because the users are already in work mode, Slack notifications are suitable for anything from collaboration on documents and spreadsheets to workflows like approval requests or data access permissions. In our experience, Slack notifications are a great way to reach business users (as Slack is mostly used in a business context) with time-sensitive alerts or action items while they’re at work. Slack’s ubiquity in modern companies makes it one of the first notification integrations a SaaS company might want to build, possibly after email and mobile push notifications.
If a connection exists, the currently connected Opsgenie user will be shown and you can choose to disconnectįor more details see the Chat User Mapping documentation page.For many organizations, Slack is the software of choice for business communication. genie mute Ĭonnect your Opsgenie account to your chat account. Retrieves oncall user information from all schedules If no schedule/team is specified, the user will take on-call for his team's schedule, or a single schedule he's participant in. Takes on-call for the specified amount of time for the team or schedule. Lists all open alerts of a specified team. genie alert this is alert message for myTeam, Alert : genie alert this is alert message for alert this is alert message for integration team, product team genie assign 1 to assign 1 2 3 to Ownership of Alert : Genie addtag high priority,important to 1 2 3 genie addtag high priority,important to 1 Use the alert command to create an alert in Opsgenie, right from the Slack channel. It is possible to execute a single command on multiple alerts.Ĭreate alerts, too. If using the Opsgenie EU instance, please use /eugenie command instead of /genie command.įor example, for acknowledging an alert, run the following command:Įasily execute actions on Opsgenie alerts by entering a command with the tinyId of the alert into a Slack room.
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